Albertsons Companies, Inc.
The Office of Ethics and Compliance
250 Parkcenter Blvd., Boise, ID 83706
Hello:
My family has shopped for years at Shaw’s and Star Market. Recently, our local Shaw’s instituted a face mask requirement, which I assume has come from Albertsons Companies leadership.
Having read Albertson’s Code of Business Conduct & Ethics, I have confidence that leadership at Albertsons knows that no store may enact a policy that violates established law. According to U.S. federal law, civil rights law, and Title II of the Civil Rights Act, no individual may be denied entry to a business establishment based on their religious beliefs or medical condition.
To Albertson’s credit, the in-store sign announcing this new policy did include mention of the lawful exception to the use of this medical device, which I appreciate. Yet while those with medical conditions can shop mask-free, I believe this policy endangers your shoppers in other ways: the very real threats from the mob mentality that this policy has bred.
The terror instilled in the vast majority—whether based in reality or not—has begun to manifest itself in downright nasty behavior on the part of many in the mask-wearing public. “Mild” forms include dirty looks, snide remarks, and verbal threats to more serious forms of actual physical assault, including a story I heard about a man getting pelted by walnuts (in another grocery—not a Shaw’s or Star) thrown at him by multiple mask-wearing assailants. …
Because of the conditions this policy has created, including the anxiety of friends over the idea of grocery shopping, I write to you today. With the goal of saving a lot of heartache and stress, while staving off possible physical injury, lawsuits and bad publicity, I ask for the following:
Improved/ongoing training for your managers, district managers, clerks, and employees. This training must include the reminder that they are not law enforcement officers and that “impersonating” one violates the law
Improved signage throughout your stores informing those wearing masks—whether employees or customers—that they may not verbally or physically assault any one of your customers for being without a mask
These signs could include reference to the Americans With Disabilities Act informing/reminding all shoppers of the federal protections under this act—and the penalties for violating them
Consider setting aside mask-free shopping hours