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Title: AT&T's DirecTV Is Giving Refunds on NFL Packages Due to Protests
Source: Bloomberg
URL Source: https://www.bloomberg.com/news/arti ... porters-refunds-on-nfl-package
Published: Sep 26, 2017
Author: Scott Moritz
Post Date: 2017-09-26 21:19:43 by nolu chan
Keywords: None
Views: 9668
Comments: 53

AT&T's DirecTV Is Giving Refunds on NFL Packages Due to Protests

By Scott Moritz
Bloomberg
September 26, 2017, 3:38 PM CDT

Subscribers to AT&T Inc.’s DirecTV NFL Sunday Ticket who want to cancel the service because of football players’ national anthem protests can get refunds, according to customer service representatives.

The protests, which started with some players kneeling during the anthem to protest racial inequality, has expanded to teams and even owners linking arms in a show of unity. The issue has been magnified by tweets from President Donald Trump, who called the protests “disgraceful” and encouraged fans to boycott the NFL.

AT&T is the exclusive home of the Sunday Ticket, which offers the full slate of Sunday afternoon NFL games. The telecommunications company declined to comment.

The TV football package costs almost $300 a season, though AT&T offers various promotions and monthly pricing options.

DirecTV normally has a no-cancellation policy for Sunday Ticket. The Wall Street Journal reported the refunds earlier Tuesday.

— With assistance by Rob Golum

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Begin Trace Mode for Comment # 52.

#3. To: nolu chan (#0)

I never expected the hammer to fall on the NFL like this.

Trump wins. That's all.

And that upcoming "November Of NFL SJW Protests" they were planning? That's been cancelled within 5 minutes of this story breaking out.

No way the owners stick with the playas now.

Tooconservative  posted on  2017-09-26   21:59:06 ET  Reply   Untrace   Trace   Private Reply  


#4. To: Tooconservative (#3)

I never expected the hammer to fall on the NFL like this.

As I read this going around the news, this is sourced to customer reps who have said some customers have been given refunds. The NY Daily News cited "full refunds."

AT&T would not confirm for ESPN. It appears that customer service reps may have opened the floodgates. AT&T/DTV and the NFL may have gotten a surprise.

http://www.espn.com/nfl/story/_/id/20829346/directv-offering-refunds-fans-wishing-cancel-nfl-sunday-ticket-package

Source: Fans upset by protests can get Sunday Ticket refunds

Darren Rovell
ESPN Senior Writer
26 Sept 2017, 6:10 PM CT

[excerpt]

An AT&T spokesperson declined to confirm the cancellation policy and said the company would have no numbers to share.

The exemption was first reported by The Wall Street Journal.

Roughly 180 players chose not to stand for the national anthem in Week 3, while three teams -- the Tennessee Titans, Pittsburgh Steelers and Seattle Seahawks -- did not come to the sideline for the anthem. On Monday night, the Dallas Cowboys chose to kneel in unison before the anthem.

Players were emboldened after being challenged by President Donald Trump, who Friday night at a speech in Alabama, encouraged NFL owners to "fire" players who didn't stand for the national anthem.

The stance, which Trump continued to assert throughout the weekend, had the opposite effect. Almost all of the league's owners responded with statements affirming the players' right to protest, as players and executives went as far as to coordinate their actions.

Not everyone was happy.

At some stadiums, fans booed the players. Others took to Twitter to say they were canceling their Sunday Ticket subscriptions.

nolu chan  posted on  2017-09-26   22:22:48 ET  Reply   Untrace   Trace   Private Reply  


#7. To: nolu chan (#4)

AT&T would not confirm for ESPN. It appears that customer service reps may have opened the floodgates. AT&T/DTV and the NFL may have gotten a surprise.

We'll see. But having given any refunds to disgruntled customers, it will be very hard for AT&T/Directv to close those floodgates, no matter how you slice it. They have to consider Sunday Ticket sales in upcoming years as well if they further anger the current subscribers. So they give refunds now, hoping to lure them back next year and so on.

OTOH, the hardcores aren't going to cancel. The most hardcore NFL fans could care less if the playas mooned the flag while chanting their love for Castro.

So it may not be any huge amount they'll lose by giving refunds. It's still a bad position for them. They can't just say "No refunds" at this point and try to force people to accept that their Sunday Ticket is just a chance to watch these coddled playas disrespect the flag. And that is even before Trump decides to stick his nose into it if they should decide to cut off any refunds. Trump would be all over them on Twitter. Trump also has very deep leverage over AT&T which is an element of American national security, as much or more than most military contractors. You know about that very odd windowless skyscraper that AT&T has had for decades in NYC, I'm sure. They may as well put an NSA sign on that thing. It reeks of national security spying. As president, Trump can snap the AT&T leash in a way no one else can. That's before he issues a single tweet.

I would bet that AT&T/Directv has some clause in their contract with the NFL that the NFL will have to eat these losses, not AT&T.

Tooconservative  posted on  2017-09-26   22:51:58 ET  Reply   Untrace   Trace   Private Reply  


#13. To: Tooconservative (#7)

They can't just say "No refunds" at this point and try to force people to accept that their Sunday Ticket is just a chance to watch these coddled playas disrespect the flag.

The genie is out of the bottle but they may get a lot more cancellations than they expected. DTV has been losing customers to cord cutters. Really angry customers may have said, "if you won't cancel my Sunday Ticket, cancel my DTV."

You know about that very odd windowless skyscraper that AT&T has had for decades in NYC, I'm sure. They may as well put an NSA sign on that thing. It reeks of national security spying.

Yeah, that building is sort of well known.

AT&T Data Center [Google Earth street view]

This one is about 5 blocks below Central Park on 10th Ave. around 54th Street.

I think they just don't like windows. Maybe it's a nest of vampires.

nolu chan  posted on  2017-09-26   23:35:28 ET  Reply   Untrace   Trace   Private Reply  


#31. To: nolu chan (#13)

The genie is out of the bottle but they may get a lot more cancellations than they expected. DTV has been losing customers to cord cutters. Really angry customers may have said, "if you won't cancel my Sunday Ticket, cancel my DTV."

On a similar vein, I know several co-workers who 'cut DTV' because they don't offer internet and phone where the cable companies do. So quite a few had to settle for the local companies for phone (not so much as most use cell now) and internet. The internet options and quality were not ideal for what they want so ended up just going back to the cable company.

With Smart TVs and everyone with a smart phone, I don't see the value or utility of the Bundle packages. I think that is why most are 'cutting the cable.' And quite a few are probably saying "hey I have Spectrum or DTW just for NFL...screw it I'm done with the deal all together."

Buddy at work lives in a rural area and put up two antennas to get terrestrial signals. He gets probably 80% (his estimate) of the basic channels offered by the cable company. He gets more of the local channels given his location and the money he put into his equipment.

redleghunter  posted on  2017-09-27   9:50:34 ET  Reply   Untrace   Trace   Private Reply  


#48. To: redleghunter (#31)

On a similar vein, I know several co-workers who 'cut DTV' because they don't offer internet and phone where the cable companies do.

DirecTV offers internet even where cable is unavail. However, it is slower and more expensive.

nolu chan  posted on  2017-09-27   13:56:50 ET  Reply   Untrace   Trace   Private Reply  


#52. To: nolu chan (#48)

DirecTV offers internet even where cable is unavail. However, it is slower and more expensive

Yes you are correct. Where I live they contract the local yokels.

redleghunter  posted on  2017-09-27   18:53:22 ET  Reply   Untrace   Trace   Private Reply  


Replies to Comment # 52.

#53. To: redleghunter (#52)

Where I live they contract the local yokels.

I know one user who is so far off the road, that is the only internet alternative. That is about the only situation in which I could see anybody going for it.

nolu chan  posted on  2017-09-27 19:35:11 ET  Reply   Untrace   Trace   Private Reply  


End Trace Mode for Comment # 52.

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